Full methodology
Public Resolver Record -- Trilatic
Not certified. An application for certification as an independent dispute resolution entity under 45 CFR 149.510 is in preparation. Not accepting disputes. This is the calibration passport kept for the federal independent dispute resolution process at 45 CFR 149.510 (the No Surprises Act). Every determination listed in this program's operating record is independently verifiable at `/verify/{determination_id}`. Aggregates below n=11 are suppressed; no party names appear anywhere on this page.
No disputes have been assigned to this entity; counters below read zero because nothing is withheld -- there is nothing yet to count.
- Methodology version: `nsa_idr_passport_v1`
- Period: 2026-06-09 to 2026-09-07
- Generated: 2026-09-07T01:48:13.899411+00:00
Volume by program
Timeliness
- Median business days (selection -> determination): suppressed (n<11)
- P95 business days: suppressed (n<11)
- Within 30 business days: suppressed (n<11)
- Late count: suppressed (n<11)
Outcome mix
- Initiating party prevailing: suppressed (n<11)
- Non-initiating party prevailing: suppressed (n<11)
- Upheld (IMR/peer review line items): suppressed (n<11)
- Overturned (IMR/peer review line items): suppressed (n<11)
Permitted-factor usage frequency
Prohibited-factor findings
- Per 100 determinations: suppressed (n<11)
Default decisions
- Share of determinations: suppressed (n<11)
Eligibility outcomes by ground (ineligible determinations)
Conflicts of interest
- Entity-level declines: suppressed (n<11)
- Personnel reassignments: suppressed (n<11)
Personnel
Case-team personnel (attorneys and senior reviewers holding the required arbitration credentials) are engaged under contingent, per-case agreements, consistent with the independence requirements of 45 CFR 149.510(c)(5). The roster below reflects the personnel store as of this build; a zero count here means no case has yet been assigned, not that personnel are unavailable -- personnel are named, by name and credential, on the record of every determination they sign, and will be published on this page once this entity certification is complete.
Public verification (seals)
- Seals issued this period: suppressed (n<11)
- Share of determinations sealed: suppressed (n<11)
Additional resolver-record metrics
- Objection rate (selection): suppressed (n<11)
- Median calendar days to determination: suppressed (n<11)
- Median business days to determination: suppressed (n<11)
- Over-30-business-day rate: suppressed (n<11)
- Over-45-business-day rate: suppressed (n<11)
- Eligibility decline rate: suppressed (n<11)
- Eligibility decided within 5 business days: suppressed (n<11)
- Default-decision rate: suppressed (n<11)
- Provider offer selected rate: suppressed (n<11)
Selecting-party class breakdown
How this entity came to decide each dispute -- initiator-named (no objection), payer-named (the non-initiating party objected and proposed this entity, initiator agreed), joint (both parties agreed), or random (Departments' assignment).
- initiator_named: - Share of assignments: suppressed (n<11) - Provider-win rate: suppressed (n<11) - Median business days to determination: suppressed (n<11)
- payer_named: - Share of assignments: suppressed (n<11) - Provider-win rate: suppressed (n<11) - Median business days to determination: suppressed (n<11)
- joint: - Share of assignments: suppressed (n<11) - Provider-win rate: suppressed (n<11) - Median business days to determination: suppressed (n<11)
- random: - Share of assignments: suppressed (n<11) - Provider-win rate: suppressed (n<11) - Median business days to determination: suppressed (n<11)
Calibration
- suppressed (n<11) of suppressed (n<11) determinations have both a recorded confidence and a recorded resolution (with a confidence: suppressed (n<11); with a resolution: suppressed (n<11)).
- No determination on record carries both a stated confidence and a recorded resolution, so no Brier score and no reliability table can be computed. This section is empty because there is nothing to report, not because anything was withheld.
Store integrity (at build time)
Each store below is an append-only hash chain, verified end to end when this document was built. Per-store record counts and head hashes are deliberately NOT published: on a page rebuilt continuously they are a live event counter, and diffing them across builds reconstructs one dispute's timeline even though every aggregate on this page is suppressed. The single attestation below commits to every store's head at once.
- audit: intact=True
- conflict_notifications: intact=True
- conflict_screens: intact=True
- determinations: intact=True
- disputes: intact=True
- eligibility: intact=True
- fees: intact=True
- jobs: intact=True
- personnel: intact=True
- relationships: intact=True
- seals: intact=True
- security_incidents: intact=True
- selection_objections: intact=True
- submissions: intact=True
- Chain attestation (sha256 over every store head): 788cff5b5a4b05e7d7a75bca36f33175ce66b3255d99a8e4368f1b0ae6960643