Status: Not certified. An application for certification as an independent dispute resolution entity under 45 CFR 149.510 is in preparation. Not accepting disputes.
These are the turnaround and process commitments we hold ourselves to on every dispute. Each is shown next to the live figure from our own published Public Resolver Record for the trailing reporting period, computed the same way for every dispute regardless of who selected us — see methodology for the full description.
Not yet measurable — no assignments (see the resolver record). Live figures update from the first assignment.
| Commitment | Live figure |
|---|---|
| Eligibility decided within 5 business days of final selection | insufficient data (k-floor) |
| Median time to determination ≤ 20 business days | insufficient data (k-floor) |
| ≥ 95% of determinations issued within 30 business days | insufficient data (k-floor) |
| Batched disputes accepted up to 50 line items | policy — see 45 CFR 149.510(c)(4)(i) (June 2026 IDR Operations final rule, 91 FR 33949) |
| Every written determination states the factors weighed AND the factors raised-but-excluded, with reasons | policy — see methodology "What a determination considers, and in what order" |
| Fee schedule | $435 single (within the 2026 range $200-$840) / $545 batched, 1-25 line items (within $268-$1173) / +$150 per additional tier of 25 line items (within $75-$250). Each fee is within the range the Departments permit for 2026 under 45 CFR 149.510(e)(2)(vii) and is the same for both parties; no discounts, rebates, or volume arrangements; fixed for the calendar year. |
| Worked fee example | A 1-line dispute is $435; a 25-line batch is $545; a 50-line batch is $695. |
This page states no outcome and offers no advice to any party. Aggregates below n=11 are withheld, not merely rounded, so no combination of figures here can be used to identify a specific dispute or party.