Trilatic is the trade name of Ripplarity Inc, a Delaware corporation. This page states how the people who sign determinations are engaged, paid, screened, checked, and, where necessary, stood down. Names and credentials are published as each engagement takes effect; the rules below are fixed before the first one does.
Every determination is signed by a credentialed human: an attorney or a senior reviewer holding the arbitration credentials the governing program requires, and, where a program requires clinical expertise, a physician reviewer contracted for that purpose. The signing step refuses a record whose signer lacks the required credential, and a model never signs anything. Reviewers who sign from the mobile app do so with an additional, per-device signature tied to a key enrolled to that reviewer; where a determination carries one, its verification status is shown alongside the seal at the public verification address.
Reviewers are engaged under contingent, per-case agreements. Nothing is owed for signing, for availability, or for time elapsed before a first assignment, and no assignment is issued before the entity holds a certification agreement. Fees are fixed per assignment or per hour and set before the assignment is made. Invoices are itemised by dispute and paid from the operating account, never from the account that holds parties' dispute fees. The fee schedule has no term that varies with which party prevails, which party selected the entity, how fast a draft is accepted, or whether the software's draft is accepted at all.
Before assignment, every reviewer is screened against the parties to the dispute for familial, financial, and professional relationships over the preceding year, and against the entity's counterparty ledger. A relationship at or above the materiality line is a decline and a reassignment. Every screen, including a clean one, is written to the audit chain with what was matched and on what basis. A late-discovered relationship is handled the same way as one caught at selection.
Three checks run on every reviewer's work, and all three are published on the resolver record with small cells suppressed.
Draft edits. Whether the signed rationale differs from the software's draft is recorded on every sealed determination and published as a rate. A high rate means reviewers are changing drafts; a low rate is not evidence the drafts were right.
Blind second review. A fixed one-in-ten sample of issued determinations, chosen by a hash of the determination identifier so that it cannot be steered case by case, is re-read by a second credentialed reviewer who did not sign it. The second reviewer records whether they would have selected the same offer. Disagreement is recorded, never corrected, because an issued determination is final; the record is what changes future practice.
Timeliness. Every determination's due date and issue date are on the record, and late determinations are published as a rate by program.
A reviewer is reassigned from a dispute on any conflict finding, and removed from the panel on a second-review disagreement pattern that survives a written review, on a lapse of the required credential, on a breach of the confidentiality terms, or on any attempt to consider a prohibited factor after it has been flagged. Removal is recorded with its reason. A reviewer may appeal a removal in writing to compliance@trilatic.com and the appeal and its outcome are retained.
The reviewer roster is published with each engagement's effective date and credentials.
Candidates for any of the five seats can read and sign the contingent agreement at /reviewers/apply; nothing is owed by either side until the Company countersigns.